Insights建站指南
Why RFQ Follow-up Breaks When Tickets Lack Part Context
Name-and-phone tickets bounce back to parameter chat. After submit, store MPN, package, qty, source URL, and attachments. Accept with 10 mobile RFQs answered inside the ticket.
Key takeaways
- Name-and-phone tickets bounce back to parameter chat
- After submit, store MPN, package, qty, source URL, and attachments
- Accept with 10 mobile RFQs answered inside the ticket
Why does follow-up break without part context? Sales cannot answer “which part”. Name-and-phone tickets force another parameter round. After submit, store MPN, brand, package, qty, lead-time ask, source URL, and attachments. DAJIQUN treats RFQ as a ticket, not an email forward; scope follows the signed SOW.
Ask less on the page, store more on the ticket
Keep ≤6 fields. Snapshot the current part page automatically. Failed BOM uploads still create a ticket marked “attachment pending”.
Map fields into CRM
Map customer, contact, MPN, qty, and source URL—not one remarks blob. Without CRM, filter unanswered, overdue, and missing-attachment tickets first.
See CRM follow-up and site production.
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